We understand that plans can change, and we aim to provide flexibility while ensuring fairness to all our customers. Please review our cancellation policy below:

• Full Refund Eligibility

  – Cancellations made within 3 days of the purchase date are eligible for a full refund.

  – After 3 days from the booking date, cancellations are no longer eligible for a full refund.

• Alternative Options

  – If you cancel after the 3-day period, we offer two alternatives:
  – A full-priced coupon code, valid for 1 month, which can be used toward future bookings.A one-time complimentary rescheduling of your appointment.

• Same-Day Cancellation and No-Show Policy

  – Cancellations made on the day of the appointment (within 24 hours) or failure to show up for your scheduled appointment will not be accepted, and no refund or rescheduling will be provided.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or concerns, please feel free to contact us at info@pixelphotos.ca